At Ice Fish Casino, we are fully committed to promoting safer gambling and protecting our players. Gambling should be enjoyable and within your control. We take our responsibilities seriously under the UK Gambling Commission (UKGC) Licence Conditions and Codes of Practice (LCCP), including providing tools, information, and support to help prevent gambling-related harm.
Our Commitment to Safer Gambling
- We only allow players aged 18+ (with strict age verification).
- We provide clear, accessible information on responsible gambling throughout the site.
- We encourage players to use built-in tools to manage their play.
- We monitor for signs of gambling harm and may intervene (e.g., limit accounts or refer to support services).
- We comply with all UKGC social responsibility requirements, including affordability checks where needed.
Tools to Help You Stay in Control Set your own limits directly in your account settings (available 24/7):
- Deposit limits – Set daily, weekly, or monthly maximums on how much you can deposit.
- Loss limits – Cap the amount you can lose over a period.
- Wager limits – Restrict total bets placed.
- Session time limits – Automatically log you out after a set time.
- Reality checks – Pop-up reminders of how long you’ve been playing (e.g., every 30/60 minutes), with options to continue or take a break.
These limits can be lowered instantly (increases take effect after a cooling-off period for safety). You can also pause gambling for short breaks (e.g., 24 hours or 7 days).
Self-Exclusion Options If you need a longer break:
- Temporary self-exclusion – Close your account for a chosen period (minimum 6 months up to permanent). Contact responsiblegambling@icefishcasino.com or use the in-account tool.
- GAMSTOP – The national multi-operator self-exclusion scheme. Register once at www.gamstop.co.uk to block access to all UKGC-licensed online gambling sites (including us) for 6 months, 1 year, or 5 years. It’s free and easy – highly recommended if you want broad protection. Once registered with GAMSTOP, you cannot access our site.
Signs That Gambling Might Be Becoming a Problem Common indicators include:
- Gambling more than you can afford or planned.
- Chasing losses.
- Feeling anxious, guilty, or irritable about gambling.
- Neglecting work, family, or hobbies due to gambling.
- Borrowing money or hiding gambling from others.
If any of these sound familiar (for you or someone close), take action early.
Where to Get Help
- National Gambling Helpline – Free, confidential 24/7 support: 0808 8020 133 or live chat at BeGambleAware.org.
- BeGambleAware.org – Visit for:
- Free gambling harms assessment (quick 7-question tool).
- Spend calculator to track time and money spent.
- Advice on blocking software, debt support, and helping loved ones.
- Links to the National Gambling Support Network (delivered by GamCare).
- Other resources: GamCare.org.uk for counselling and support groups; NHS gambling services if needed.
Our Approach to Player Protection
- We may ask for source-of-funds or affordability information if your play raises concerns.
- We train staff to spot and act on signs of harm.
- We do not target vulnerable players with marketing.
- If we believe you’re at risk, we may restrict your account, return deposits, or close it for your protection (even without your request).
Final Message Gambling is entertainment with risks – set limits, play for fun, and never chase losses. If it stops being enjoyable, stop and seek help immediately. We’re here to support you: contact responsiblegambling@icefishcasino.com anytime for advice, limits, or exclusion.
Play responsibly – your wellbeing comes first.
Thank you for choosing Ice Fish Casino.
For more details, see our full Terms and Conditions, Privacy Policy, and UKGC licence information.